If you would like to return an item, please email [email protected] to obtain a returns reference. You must include your order number and details of the item or items you wish to return.

Please do not send any goods back until you have received your returns reference and return instructions from us.

Returns Conditions

If you change your mind about an online purchase, you must contact us within 14 days of receiving your order. Once you have notified us, the goods must be returned within a further 14 days.

Unless the goods are faulty, damaged or incorrectly supplied, you will be responsible for the return delivery costs.

Goods should be returned unused, complete and in their original packaging. Please take reasonable care when inspecting products. We may reduce the refund if an item has been installed, marked, damaged or handled beyond what is reasonably necessary to inspect it. This includes markings on wires or terminals and damage to the product or packaging.

Cancellations

To cancel an order that has just been placed, please email [email protected] immediately. We process and dispatch orders very quickly, so we cannot guarantee that an order can be stopped once it has been placed.

How to Request a Return

Email [email protected] and include:

• Your order number
• The product or products you wish to return
• The quantity being returned
• The reason for the return

We will reply with your returns reference and return instructions. We recommend using a tracked or recorded delivery service, as returned goods remain your responsibility until they reach us.

Refunds

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, where applicable.

When an entire online consumer order is cancelled within the statutory cancellation period, we will also refund the basic standard delivery charge. Additional charges for premium or enhanced delivery services will not be refunded.

Original delivery charges are not normally refunded for partial returns. This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

Shortages, Damaged or Incorrect Goods

Please inspect your order when it arrives. Shortages, visible damage or incorrectly supplied goods should be reported within 48 hours, wherever reasonably possible.

Please email [email protected]. Remember to include your order number and, for damaged goods, photographs of the product and packaging.

Reporting an issue after 48 hours does not affect your statutory rights.

Your Statutory Rights

This returns policy is in addition to your statutory rights, including your rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.