Returns

returns

If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer's expense. All goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.

Returns can now be generated within the customer order area here. Simply select your order from the dropdown menu along with a reason for return. Your return will then get processed quickly and efficently. Alternatively email us at: [email protected] with your order number and reason for return and we'll send you a returns authorisation form.

Cancellations

To cancel your order please contact us immediately as we process and ship 90% of orders immediately, we're fast!

How to Return

Please log-in to your account and follow the simple process to generate a returns request. Or email our team at: [email protected]. We recommend returning goods using a recorded delivery method.

Refunds

Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.

Shortages & Damaged Goods

Shortages and damaged goods must be notified within 48 hours preferably by email to [email protected] or Tel: 01706 860011.