Latest Delivery Information - Updated 1st April 2020
Our website and warehouse are currently operational until further notice. We will be shipping orders out every Tuesday and Thursday using DPD Local. This will allow us to reduce processing times during the COVID-19 outbreak.
Our courier DPD Local are offering contact-free deliveries. The DPD process includes photo capture for proof of delivery. You will not be asked to sign the handheld devices and the delivery driver will take a photo of the parcel at the point of delivery.
For those who are self-isolating, DPD also have a number of options available. Once you have placed your order using DPD, you will receive tracking information with options that include: setting delivery preferences on the DPD app or leaving a note on your front door to inform DPD where to leave your parcel.
Latest DPD updates can be found on their website here.
We are reviewing our operations on a daily basis and are contactable by email: [email protected]
Keep strong. Stay safe.
Chris Horridge, Marketing Director
During this period we will be shipping all orders by DPD Local
Applies to orders over £50 excluding VAT. If the order is below £50 a delivery charge of £2.99 will be added for a 2-3 day service. Next day deliveries are available for £7. See delivery zones below for Scottish Highlands and International shipping. This applies to orders up to 30 kg in weight, please contact us for bulk orders.
We use DPD for the majority of our deliveries. If you leave your mobile number you will get a text to confirm the delivery date the day before the delivery and on the day of the delivery you will get a text that issues you with a 1 hour slot. If you are not available you can arrange a different date with the courier.
Zone 0: Standard UK mainland areas. Free delivery on orders over £50 excluding VAT.
Zone 1: See map and list below. Charged at £11 excluding VAT.
- Scottish Highlands, areas which we class as zone 1 are post codes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
- Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
- Northern Ireland
- Republic of Ireland
- Isle of Man
- Isle of Wight
- Channel Islands; Guernsey & Jersey.
Zone 2: See list below. Charged at £14 excluding VAT.
Zone 3: See list below. Charged at £25 excluding VAT.
- Czech Republic
Zone 4: See list below. Charged at £30 excluding VAT.
Zone 5: See list below. Charged at £40 excluding VAT.
Zone 6: See list below. Charged at £60 excluding VAT.
Cut Off & Delivery Times
If your order is placed before 3PM Monday to Thursday and before 2PM on Friday it will usually leave on a next day delivery service. This is providing that all of the items are in stock, we have live stock data on each product on our website. if your order is particularly urgent please choose the next day option as we prioritise these orders and will contact you if any goes wrong.
If we are out of stock of any items you will receive a notification by email. If the items are delayed by longer than a week then we will notify you of this. If you require a part shipment or direct shipment from the manufacturer please let us know and we will try to do this, additional costs may apply.
Next day deliveries are classed as next working day and don't include weekends. We do offer a Saturday AM service which is available at the checkout. A Sunday service is also available on request.
International customers can insert their VAT numbers and get VAT exemption in the check out screen. A VAT invoice will automatically be emailed the day after the order has been dispatched.