Delivery Information

Free Delivery

Applies to orders over £50 excluding VAT. If the order is below £50 a delivery charge of £5 +VAT will be added for a 1-2 day tracked service. Guaranteed next working day deliveries are available for £7 +VAT. See delivery zones below for Scottish Highlands and International shipping zones. This applies to orders up to 30kg in weight.


Courier & Tracking

We use DPD Local for all of our deliveries apart from heavier palleted goods. If you insert your mobile number at checkout, you will receive a text message to confirm your delivery date the day before the delivery. On the delivery day you'll receive further text updates including a 1 hour delivery slot. If you're not available you can arrange a different date or alternative drop-off point with DPD. Tracking information and order updates will also be available in your customer order area.


COVID-19

DPD Local provide a contact-free delivery service. Our warehouse and delivery network will remain open. This includes lock downs.


Export Information & Brexit

Our European delivery services are now Brexit-proof. Using DPD, we're once again able to ship orders to our European and Irish customer using a tracked service that includes all of the appropriate customs documentation. VAT is now exempt to businesses and civilians within the EU. However, orders over £135 will be charged full UK VAT which is 20%. DPD will contact you directly to collect the payment by email or text message. They also charge an administrative fee of £5 +VAT. Further information can be found here which includes some questions and answers along with some other useful links.

Our EORI number is: GB 846535210 000


Delivery Zones

Zone 0

Standard UK mainland areas. Free delivery on orders over £50 excluding VAT.

Zone 1

Charged at £7 excluding VAT and free on orders over £250 +VAT. Includes the following areas:

  • Channel Islands; Guernsey & Jersey
  • Isle of Man
  • Isle of Wight
  • Northern Ireland
  • Republic of Ireland
  • Scottish Highlands, areas which we class as zone 1 are post codesAB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
  • Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3

Zone 2

Charged at £12. Includes the following areas:

  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Luxembourg
  • Netherlands

Zone 3

Charged at £25. Includes the following areas:

  • Czech Republic
  • Italy
  • Slovakia
  • Spain

Zone 4

Charged at £30. Includes the following areas:

  • Estonia
  • Finland
  • Hungary
  • Slovenia
  • Poland
  • Portugal
  • Sweden

Zone 5

Charged at £40. Includes the following areas:

  • Bosnia
  • Bulgaria
  • Croatia
  • Greece
  • Iceland
  • Latvia
  • Lithuania
  • Romania
  • Serbia

Zone 6

Charged at £60. Includes the following areas:

  • Norway
  • Russia
  • Switzerland
  • Ukraine

Zone 7

The rest of the world is charged at £80.


Cut Off & Delivery Times

If your order is placed before 3PM Monday to Thursday and before 2PM on Friday it will usually leave on a next day delivery service. This is providing that all of the items are in stock, we have live stock data on each product on our website. If your order is particularly urgent please choose the next working day option or part shipment option were we ship the items we have in stock and send the rest when they arrive. These as a guaranteed delivery services, if your delivery doesn't arrive, we'll refund the delivery charge. We prioritise next day deliveries over standard orders and will contact you if any goes wrong with the order.

If we are out of stock of any items you will receive a notification by email. If the items are delayed by longer than a week then we will notify you of this. We can also arrange for direct shipments from some of our manufacturers, if we are out of stock and you need something urgently please contact us and we will offer the fastest delivery options.

Next day deliveries are classed as next working day and don't include weekends. We do offer a Saturday AM and Saturday all day service which is available at the checkout to zone 0. A Sunday service is also available on request. Or you can place a Saturday delivery and change the delivery date directly with DPD.